Terms & Conditions

Return Policy

If you are not fully satisfied with your purchased merchandise, we will gladly accept returns within 14 days of delivery. When returning items purchased on our web shop you are entitled to a full refund or item exchange. All returned merchandise shall be returned in its original condition and shall only be returned with original tags and packaging, unwashed and unused. Please do not attach tape to any of the products, and be sure to include the receipt you received with your original delivery. Customers with products returned with tags missing will receive cash refunds with deduction.

When returning items you will have to pay for the shipping costs. When exchanging items we will cover the freight costs back to you. Refunds will be issued to the same method of payment used for the purchase. If you paid taxes when receiving your goods, you may be eligible to get your taxes refunded. Please contact your national customs authorities for assistance in this matter.

We guarantee our products to be free of manufacturing defects. But in case a defect should appear all products purchased on the Livid Jeans online store are subjected to 2 years warranty. This warranty covers production faults only and not regular wear and tear. If the item is refunded due to manufacturing defects, Livid Jeans will refund the cost of the items as well as the cost of returning it.

We only accept returns on products which are purchased from our flagship store in Trondheim or through our online store.

All returns/exchanges must be authorized by Livid Jeans. Please send your request to help@lividjeans.com with order number and list of items you’d like to return. Upon confirmation from us, pack the items in the original package if possible, and send prepaid and insured to our headquarters in Trondheim, Norway. You will receive the information you need after getting in touch.

Livid Jeans are not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately.

Please feel free to contact us if you have any questions, comments or concerns. We always appreciate any feedback you may have.

 

Privacy policy

When subscribing to our newsletter or placing an order at the Livid Jeans online shop your personal information will be collected. Livid Jeans will handle all personal information in the strictest confidence. We only collect information about you to process your order and will never pass any personal details or order details to any third party, other than for the specific purpose of delivering the purchased product or service requested.

You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the information is corrected. You have also the right to have you information deleted at your request.

Taxes on international shipments

The displayed prices on our webshop include the Norwegian value added tax of 25%.

For customers who live outside Norway, the Norwegian VAT will be deducted at checkout.

Customers outside of Norway will have to pay taxes, duty and brokerage fees when receiving the merchandise. As tax and duties differs between countries and states we can not calculate exact amounts as these charges are imposed directly by your local customs. These charges are at your own expense. If unsure, don’t hesitate to get in touch and we will help you with a rough idea of the total costs for your order.

Payment options

We accept Paypal, VISA, Mastercard and other major credit cards.

Unsubscribe from emails

If you at any time would like to unsubscribe from receiving future emails from us, we include detailed instructions to do this at the bottom of each mail we send.