Terms & Conditions

Return Policy

If you are not fully satisfied with your purchased merchandise, we will gladly accept returns within 14 days of delivery. When returning items purchased on our web shop you are entitled to a full refund or item exchange. All returned merchandise shall be returned in its original condition and shall only be returned with original tags and packaging, unwashed and unused. Please do not attach tape to any of the products, and be sure to include the receipt you received with your original delivery. Customers with products returned with tags missing will receive cash refunds with deduction.

If you live in Norway, we will handle the shipping costs for you. Simply attach the return sticker that came with the package to the box, secure the box with tape, and delivery it at any post office. We will refund you as soon as we receive the return.

If you live outside Norway, you will have to pay for the shipping costs. When exchanging items we will cover the freight costs back to you. Refunds will be issued to the same method of payment used for the purchase. If you paid taxes when receiving your goods, you may be eligible to get your taxes refunded. Please contact your national customs authorities for assistance in this matter.

We guarantee our products to be free of manufacturing defects. But in case a defect should appear all products purchased on the Livid Jeans online store are subjected to 2 years warranty. This warranty covers production faults only and not regular wear and tear. If the item is refunded due to manufacturing defects, Livid Jeans will refund the cost of the items as well as the cost of returning it.

We only accept returns on products which are purchased from our flagship stores or through our online store.

All international returns/exchanges must be authorized by Livid Jeans. Please send your request to help@lividjeans.com with order number and list of items you’d like to return. Upon confirmation from us, pack the items in the original package if possible, and send prepaid and insured to our headquarters in Trondheim, Norway. You will receive the information you need after getting in touch.

Livid Jeans is not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately.

Please feel free to contact us if you have any questions, comments or concerns. We always appreciate any feedback you may have. 

Privacy policy

When subscribing to our newsletter or placing an order at the Livid Jeans online shop your personal information will be collected. Livid Jeans will handle all personal information in the strictest confidence. We only collect information about you to process your order and will never pass any personal details or order details to any third party, other than for the specific purpose of delivering the purchased product or service requested.

If you subscribe to our newsletter, or consent to receiving promotional emails from us, we will send you product and services updates, promotional offers and other marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history. If you at any stage would like to opt-out of this, simply click the unsubscribe link in any of our emails.

You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the information is corrected. You have also the right to have you information deleted at your request.

Please get in touch with us at privacy@lividjeans.com for any questions or requests in regards to your privacy concerns.

Taxes on international shipments

The prices displayed on our website includes all local taxes and duties. We will handle everything on our end, so there will be no surprises after your purchase. 

Payment options

We accept VISA, Mastercard and other major credit cards. We also accept Paypal and Apple Pay, as well as invoicing through Klarna in certain regions.

Unsubscribe from emails

If you at any time would like to unsubscribe from receiving future emails from us, we include detailed instructions to do this at the bottom of each mail we send.

Google analytics
Our site uses Google Analytics Advertising Features to deduce your gender, age group and interests based on other types of websites you have visited. We use this in aggregate to understand which demographics engage with areas of our website. You can opt out with Google’s browser add-on.

 

Cookie policy

What are cookies?
Cookies are a small text files that are stored in your web browser that allows Livid or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Livid website.

Cookies might be used for the following purposes:

- To enable certain functions
- To provide analytics
- To store your preferences
- To enable ad delivery and behavioral advertising
- Livid uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on this Website?
Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Livid Website and other websites that you've visited.

What are your cookies options?
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can I find more information about cookies?
You can learn more about cookies by visiting the following third party websites:

All About Cookies.org
Network Advertising Initiative